FAQ

What is an FAQ Page?

The Frequently Asked Questions (FAQ) section is answering to most common concerns, questions or objections that you might have.

Is it safe to insert my credit card number into this website?

Yes! We don’t store any of your credit card information. That is handled by our payment service provider Paytrail and PayPal.

Which credit cards do you accept?

By selecting Paytrail Gateway you can pay by Visa, MasterCard and American Express credit cards. By selecting PayPal we accept Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute credit cards. You can also pay the order directly from your PayPal balance account.

Will you accept cryptocoins such as BitCoin etc?

No. Unfortunately at the moment we can not accept crypto currencies.

Privacy Policy - Do you share or sell my personal information?

No. We will never share your information with any third party. Who is third party? We are the first party and the second party is you. Third party is anyone other than us and you.

My order never arrived, why?

Please check first your order confirmation e-mail for the tracking number, maybe the e-mail went to Spam or Trash folder? If that doesn´t work, send us an e-mail: customerservice @ uovisioneurope . com
Tell us what you ordered and your order number, and we will help you out.

My order arrived incomplete or damaged. What to do?

Send us an e-mail: customerservice @ uovisioneurope . com. Tell us what you ordered and your order number, and we will help you out.

I would like to return my order. What to do?

Send us an e-mail: customerservice @ uovisioneurope . com. Tell us what you ordered and your order number, and we will help you out.

I live nearby your location. Can I pick up some products?

Yes. We are here during the business hours Mon-Fri 12.00 – 14.00 CET

Do you ship international?

Yes. Just place an order thru our online webstore.

You still need help?

Don´t worry – We will help you out with any question you might have!

We are here to take care of you. You can reach us during the business hours Mon-Fri 12.00 – 14.00 CET.
E-mail: customerservice @ uovisioneurope . com
Phone: +358 45 275 3281